Just as plants sometimes need replanting, we understand that occasionally products need to be returned or exchanged. At Deals Seed N Tools Store, we want your gardening experience to be as fruitful as possible, which is why we offer a straightforward returns process for most of our products.

Our Return Promise

We stand behind our gardening products like we stand behind our plants – with confidence and care. If you’re not completely satisfied with your purchase, we’ll work with you to make it right.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Items must be unused, in their original packaging, and in resalable condition
  • Returns must be initiated within 15 days of receiving your order
  • A copy of your original receipt or order confirmation is required

Non-Returnable Items

Like delicate seedlings that can’t be replanted, some of our products cannot be returned for health and safety reasons:

  • Seeds (Flower Seeds, Fruit Seeds, Herb Seeds, Organic Seeds) – Due to agricultural regulations
  • Opened Compost or Soil Products – For hygiene reasons
  • Used Garden Tools – For safety reasons

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories and documentation.
  4. Ship Your Return: Include the RMA number on the outside of the package and ship to our return address (provided with your RMA approval). We recommend using a trackable shipping method.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number] Dear Deals Seed N Tools Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Product Name: – Reason for Return/Exchange: – Preferred Resolution: (Refund/Exchange for [Product Name]) – Order Date: – Photos of Product: (Attached if applicable) Please let me know the next steps. I look forward to your response. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once your return is received and inspected:

  • You will receive an email notification about the status of your refund
  • Approved refunds will be processed within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We will ship your replacement item once the returned item is received
  • If the replacement item is of higher value, you’ll need to pay the difference
  • For lower value items, we’ll refund the difference

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

Our return address will be provided with your RMA approval, but generally items should be sent to:

Deals Seed N Tools Store – Returns
6880 Xavier Circle
Westminster, CO 80030
USA

Need Help With Your Return?

Our customer service team is as responsive as well-watered plants! Contact us at [email protected] with any questions about returns or exchanges. We’re here to help your gardening experience grow beautifully.