Welcome to Deals Seed N Tools Store’s FAQ section! We’re here to help you with all your gardening needs, from seed starting to compost maintenance. Below you’ll find answers to our most commonly asked questions about products, shipping, payments, and more.
Product Questions
What types of seeds do you offer?
We specialize in a variety of high-quality seeds including flower seeds, fruit seeds, herb seeds, and organic seeds. Our selection is perfect for both beginner and experienced gardeners looking to cultivate beautiful blooms or delicious produce.
Do you sell complete composting systems?
Yes! We offer everything from compost bins and tumblers to compost accessories. Whether you need a small urban composter or a larger system, we have options to suit different spaces and composting needs.
Are your gardening tools suitable for beginners?
Absolutely! Our garden tools range from basic essentials for new gardeners to professional-grade equipment. We also carry helpful accessories like plant caddies and stands to make gardening easier for everyone.
Do you sell indoor gardening supplies?
Yes, we have a complete selection of houseplants, houseplant accessories, and supplies to help you create and maintain your indoor garden oasis.
Shipping & Delivery
How long does shipping take?
All orders are processed within 1-2 business days. After processing:
- Standard Shipping: 10-15 business days via DHL/FedEx ($12.95)
- Free Shipping: 15-25 business days via EMS (orders over $50)
Do you ship internationally?
We ship worldwide to most countries, excluding some remote areas and parts of Asia. Whether you’re in Paris or Toronto, we can deliver your gardening essentials to you.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to follow your gardening supplies on their journey to you. If you have any questions about your delivery, our customer service team is happy to help.
Are there restrictions on shipping live plants?
Some live plants may have shipping restrictions to certain regions due to agricultural regulations. If you’re ordering houseplants, please check with our customer service if you’re unsure about restrictions in your area.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all payment information. Your security is our top priority.
Do you store my credit card information?
For your security, we do not store complete credit card information on our servers after your transaction is complete.
Returns & Exchanges
What is your return policy?
If any item doesn’t meet your expectations, you may return it within 15 days of receipt. Please contact our customer service at [email protected] to initiate a return.
Can I exchange a product?
Yes, we’re happy to help with exchanges for different products of equal value. Contact our customer service within 15 days of receiving your order to arrange an exchange.
What if my seeds don’t germinate?
While we ensure all our seeds are high-quality and properly stored, germination can be affected by many factors including planting conditions. If you experience issues with our seeds, please contact us with details and we’ll be happy to assist you.
Customer Service
How can I contact customer service?
Our friendly customer service team can be reached at [email protected]. We’re here to help with any questions about your order, products, or gardening advice.
What are your business hours?
Our customer service team is available Monday through Friday, 9am to 5pm (Mountain Time). We strive to respond to all inquiries within 24 hours.
Where is your store located?
Our headquarters is located at 6880 Xavier Circle, Westminster, US 80030. Please note we are an online store and don’t have a physical retail location open to the public.
Didn’t find the answer you were looking for? Our gardening enthusiasts are always happy to help! Contact us at [email protected] with any questions.
Happy gardening from all of us at Deals Seed N Tools Store! May your deliveries be prompt and your plants flourish.